Refund & Cancellation Policy

1. Overview

Rent As Buddy connects Clients with verified Buddies for platonic companionship. Clients pay the full booking amount upfront through our payment partner, Razorpay. Funds are held by the Platform until the booking is completed. This policy explains when and how bookings may be cancelled and when refunds may be issued.

2. Cancellation by the Client

a) More than 24 hours before the booking start time

If the Client cancels more than 24 hours before the scheduled booking start time, the Client is entitled to a full refund of the amount paid.

b) Within 24 hours of the booking start time

If the Client cancels within 24 hours of the scheduled booking start time, 50% of the booking amount will be refunded and 50% will be retained as a cancellation fee to compensate the Buddy for reserving the time slot.

c) After the booking has started or been completed

Once the booking has started, or after the booking has been completed, the booking is generally non-refundable, as the service has already been rendered.

d) Client no-show

If the Client does not attend a confirmed booking and has not cancelled in accordance with this policy, the booking may be treated as completed and no refund will be due.

3. Cancellation or No-Show by the Buddy

A Buddy may accept or decline a booking request. If a Buddy declines a request before confirmation, no charge will be processed as a completed booking.

If a Buddy cancels a confirmed booking, fails to show up for a confirmed booking, or is unable to provide the booked service, the Client will be entitled to a full refund, subject to verification by the Platform where required.

Clients may report a Buddy no-show or cancellation issue through their booking page or by contacting us directly. If the Platform confirms the no-show or cancellation, the refund will be processed in full and the Buddy's earnings for that booking will be voided.

4. How Refunds Are Processed

Approved refunds are returned to the original payment method used at checkout via Razorpay or the applicable payment processor.

Once approved, refunds are generally initiated within 5–7 business days, although the actual time taken for the amount to reflect in the Client's account may vary depending on the bank, card issuer, or payment provider. The Platform does not charge any separate fee for processing a valid refund.

5. Disputes, Conduct Issues, and Safety Concerns

If a booking took place but there was a genuine problem — including a serious conduct issue, safety concern, fraud concern, or material breach of Platform rules — the Client should contact us as soon as possible with the booking reference and details of the incident.

The Platform may investigate the matter and, depending on the facts and evidence available, may issue a full refund, partial refund, account action, or other appropriate resolution at its discretion. Bookings affected by fraud, policy violations, abusive conduct, unsafe behaviour, or misrepresentation will be handled case by case.

6. How to Request a Refund

Clients can request a refund by:

using the cancellation or reporting option associated with the booking on the Platform; or
emailing ankitrajravi23@gmail.com with the booking reference, date, and reason for the refund request.

For general support or other queries, please see our Contact Us page.

7. Important Notes

Refund eligibility is determined based on the booking status, timing of cancellation, and the circumstances of the request.
The Platform may request supporting details or evidence before approving a disputed refund.
Abuse of the refund process, false no-show claims, or fraudulent activity may result in refund denial and/or suspension of the relevant account.